Friday, December 6, 2024
Friday, December 6, 2024

Customer Relations Manager

Job Details :

The Customer Relations Manager is responsible for maintaining and enhancing client relationships for a design and fit-out company. This role involves ensuring client satisfaction throughout the project lifecycle and addressing any issues that arise.

 

Responsibilities and Qualifications :

Responsibilities:

  • Act as the primary point of contact between clients and the company.
  • Manage client communications and ensure timely resolution of queries and issues.
  • Coordinate with project teams to ensure client requirements and expectations are met.
  • Monitor project progress and provide regular updates to clients.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Gather client feedback and work with the team to improve services and processes.
  • Prepare and present reports on client satisfaction and project outcomes.

Qualifications:

  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Proven experience in customer relations or account management, preferably in the design and fit-out industry.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Ability to manage multiple projects simultaneously and work under pressure.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Knowledge of the design and fit-out processes is a plus.
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